Refund & Return Policy

Refund & Return Policy

We want you to love your PixelBloom Collection pieces. If something isn't right, we're here to help. Please review the details below.

Returns — 14 Days

You may request a return within 14 days of delivery. To be eligible, your item must be unused, in its original condition, and in its original packaging. To start a return, email support@pixelbloomcollection.com with your order number and reason — we'll send return instructions. Items sent back without first requesting a return cannot be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number, a clear photo of the issue, and a brief description. We'll review and provide return instructions. Once the item is returned and the issue is verified, we'll send a free replacement or issue a full refund, and we'll cover the return shipping for verified defects.

Change of Mind

If the item simply isn't right for your space, you're welcome to return it within 14 days under the terms above. The item must be unused and in original condition, and the customer is responsible for return shipping. Once we receive and inspect it, we'll issue a refund to your original payment method.

Order Cancellations

Every item is made-to-order, so orders may be cancelled within 24 hours of purchase. After that, your item has entered production and cannot be cancelled.

Lost or Undelivered Orders

If tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier first. If it still cannot be located, contact us within 14 days of the expected delivery date.

Refund Processing

Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.

Contact

Questions about a refund or return? Email support@pixelbloomcollection.com — we respond within 1–2 business days.